Crescent
DoubleTree Hotel by the Galleria is looking for people that are passionate about delivering great service. If you have previous customer service experience and interested in an opportunity to work with a great team, submit your resume today!
Required Skills & Abilities:
-Previous customer service experience is required
-Previous hotel operator or telemarketer experience is highly preferred
-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
-Must have the ability to communicate in English, both verbal and written
-Comfortable working with computers and using radios
-Strong ability to multi-task
Job Description:
-Accept and direct all internal and external calls
-Respond to guest inquiries regarding their reservation
-Conduct follow up with guests after their request has been processed to ensure they are satisfied
-Assist with resolve guest complaints and provide solutions to ensure guest satisfaction
-Process guest packages and notify guests of package delivery
-Use computer system to log calls regarding guest engineering and housekeeping requests
Benefits:
-Medical, dental and vision insurance
-Matching 401k
-Free life insurance
-Paid time off
-Holiday pay
-Hotel discount program
-Employee assistance program
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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