Part-Time Inbound Call Center Rep-Possibly Work Remotely!

Eye Associates of New Mexico

Eye Associates of New Mexico has an outstanding career opportunity as an Inbound Call Center Representative!

No nights and no weekends! Be home for dinner!

Does your job having meaning? Sight . . . is a precious gift!

Eye Associates of New Mexico is the largest Ophthalmology and Optometry practice in the Southwest. We have been serving the state of New Mexico since 1976 with compassionate, state-of-the-art, value-based care. Our team approach aims to deliver the highest quality eye care to all while striving to support our employees professional development. Perhaps these are some of the reasons why our employees have voted us TOP WORK PLACES locally and nationally since 2022! Come be a part of our team!

We are currently looking for a Part-Time Call Center Representative! Bilingual pay differential offered! Telecommuting opportunities may be available after successful onsite training! No out of state applicants, please.

As an Inbound Call Center Representative you ll provide our patients with friendly, efficient appointment scheduling via the telephone and internet, verifying insurance and routing calls that do not require appointment scheduling. Our hours are from Monday Friday, 7am 5:30pm.

Job Duties May Include:

  • Greets each caller with a friendly customer service approach and handles the call appropriately.
  • Strives to set appointment times, dates and locations for the convenience of the patient
  • Schedules appointments according to defined physician template, with any deviation from the template requiring physician approval
  • Daily completion of internet appointments based on scheduling criteria
  • Completes phone calls courteously and efficiently, being mindful of the need to handle a high volume of calls
  • Verifies demographic and insurance information for all patients.

Skills/ Requirements:

  • Must have outstanding telephone etiquette, keyboarding and organizational skills
  • Bilingual (English/Spanish) communication skills a plus
  • Excellent customer service attitude
  • The ability to perform as a member of a team are of utmost importance
  • We see a high volume of patients, so our Call Center Representatives must be friendly, caring individuals
  • Must be organized, and demonstrate excellent telephone etiquette and verbal communication skills

Benefits:

  • Relaxed dress code
  • Paid time off (PTO)
  • Free Calm app
  • Discounts for Vision
  • Employee Assistance Program
  • and more!

Integrity * Patient Focus * Adaptability * Community * Excellence

Please visit us at www.eyenm.com for more information

AA/EOE/Disability. Eye Associates of New Mexico is a drug and tobacco-free employer.

Req 2420

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