Customer Support Representative (Remote)

Northside Concepts

Northside Concepts is a dynamic player in the online storefront industry, specializing in the creation and sale of exquisite handmade goods. We take pride in our commitment to quality, craftsmanship, and exceptional customer service. As we continue to grow and expand our reach, we are looking for a Remote Customer Support Representative to join our team and help us deliver outstanding support to our valued customers.

Are you a passionate and empathetic individual who enjoys assisting others and making a positive impact? Do you thrive in a remote work environment and have a strong background in customer support? If so, we want you to be a part of our Northside Concepts family.

As a Remote Customer Support Representative, you will play a crucial role in ensuring our customers have a seamless and enjoyable shopping experience. You will be the front line of communication between our customers and our brand, providing assistance, resolving issues, and building lasting relationships.

Key Responsibilities:

  • Communicate with customers via email, chat, and phone in a friendly and professional manner. Respond promptly to inquiries, providing accurate and helpful information.
  • Assist customers with order placements, modifications, and cancellations. Ensure orders are processed accurately and in a timely fashion.
  • Develop a deep understanding of our handmade products to provide detailed product information and recommendations to customers.
  • Investigate and resolve customer complaints, concerns, and product-related issues to ensure customer satisfaction.
  • Handle return requests and process refunds as per company policies. Work towards finding solutions that leave customers satisfied.
  • Collect and document customer feedback and insights. Collaborate with the team to continuously improve our products and services.
  • Provide basic technical support to customers encountering website issues. Troubleshoot and escalate technical problems as needed.
  • Educate customers on product features, promotions, and any relevant information to enhance their shopping experience.


  • Previous experience in customer support is highly desirable.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities with a customer-centric approach.
  • Empathetic and patient demeanor when dealing with customer inquiries and concerns.
  • Ability to work independently in a remote environment while maintaining productivity and responsiveness.
  • Proficiency in using a computer.

Why Join Northside Concepts:

  • Opportunities for career growth and development.
  • Be part of a passionate and collaborative team dedicated to delivering exceptional customer experiences.
  • Work remotely, offering flexibility and work-life balance.
  • Contribute to a company that values innovation and creativity in handmade goods.

If you are enthusiastic about handmade goods, enjoy helping customers, and are ready to contribute to a company dedicated to quality and craftsmanship, we invite you to apply for the position of Remote Customer Support Representative at Northside Concepts.

Join us on our journey to provide the world with beautifully crafted handmade goods while exceeding customer expectations.

Northside Concepts is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


To apply, please visit the following URL:

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