AGERO
Description
About Agero
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. You can learn more about the company at www.agero.com or read why we were voted by Forbes as one of the best places to work here!
About the Role
Handles complete cases of customer service inquiries and problems associated with the servicing of the company’s consumer services client base. Answers all customer contacts, including complex customer problems and/or complaints requiring interpretation, investigation and follow-up. Exercises independent influence and judgment with dealers, field and consumers to ensure early intervention and resolution where possible. Cultivates and maintains ongoing customer and client relationships. May provide Customer support and information on Bluetooth, UVO and Navigation systems.
Agents (soon to be you!) that excel in this role possess
- Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
- Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
- Excellent oral and written communication skills.
- Collaborates with peers, supervisors, and management to achieve corporate and client goals.
- Able to adapt to a changing work environment
Agero Total Rewards Training Highlights: Click here!
Work From Home System Requirements: Click here!
Requirements
Other Requirements:
- Previous Contact Center Experience Required
- Prior Sales and in person customer service experience desired
- This position is remote. Applicants are required to reside in the state of Florida to be considered
- **Candidates who reside within 50 miles of our Clarksville, TN site located at 2971 International Blvd. are not eligible for Remote roles at this time**
- Have an Associate’s degree or equivalent work experience and be 18 years of age or older
- Minimum 45 wpm typing skills with accuracy and proficiency in MS Word.
- Submit a completed application on the computer that you will be using.
- A completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the application.
- Complete a Harver skills and systems diagnostic assessment from your home computer confirming your current tech workstation meets the systems requirements of the role outlined below.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact …@agero.com
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