Bear Mattress
**Customer Service Agent (Weekends Required) – Remote**
* 720 Monroe St, Hoboken, NJ 07030, USA
* Employees can work remotely
* Part-time
**Company Description**
Bear is a leading sleep company with a mission to improve the health, wellness and overall sleep quality of every customer, every night. Our customers choose Bear because our products offer exceptional value, we use sustainable & certified non-toxic materials and we have an amazing, friendly, in-house customer service team. Family-owned & operated since 2014, we are passionate about creating safe, premium-quality American-made mattresses for our modern, active lifestyles.
**Job Description**
**Weekends Required: Sat & Sun 11am – 6pm ET;**
**Other shifts vary; Schedule set monthly; 40 hours a week guaranteed**
**Job is Remote / Work From Home**
* Sell our Bear Sleep Products to customers using detailed product and industry knowledge
* Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our products doesnt go 100% as planned
* Be overly accommodating to customers with 5-star quality service and correspondence that exceeds expectations
* Respond to customer inquiries via email, phone, and chat
* Become and act as a subject matter expert in our sleep products and our logistics
* Work closely with customers, pickup organizations and charities to schedule return pickups
* Follow up with abandoned cart orders by calling or emailing customers
* Support the operations and logistics team in making sure products are received by customers in a timely manner
**Qualifications**
* Experience in sales and customer service
* The ability to offer our customers an extraordinary and energetic customer experience filled with empathy and compassion
* A no task is too small attitude and the endurance to consistently deliver amazing customer experiences without exception
* Superior written and oral communication skills
* Strong people skills you are friendly, a good listener, and youre invigorated by constant personal interaction
* Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment
* Detail-oriented and highly organized
* Must be available to weekends
**Additional Information**
* $20/Hour
* Free Bear products
* More hours available for right person
**Job Location**
Customer Service Agent (Weekends Required) – Remote
* 720 Monroe St, Hoboken, NJ 07030, USA
* Part-time
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