Contact Center Scheduling Associate

Nebraska Medical Center

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Contact Center Scheduling Associate
Position Highlights:
Once training is complete, this position can be done in the office, work from home, or a hybrid of remote and in the office.

If working from home, you may need to come in for team/department meetings, etc.
Shift Details:
40 hrs/wk
8am – 5pm
Why Nebraska Medicine:
Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.
* Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement
* Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care
* Forbes Magazine recognizes us in their list of America’s top employers and the best employer in Nebraska
Responsible for inbound, outbound and digital patient and physician communications while scheduling patient appointments for multiple ambulatory clinics within the Nebraska Medicine centralized contact center. The scheduling process may include complex scheduling of patient appointments, diagnostic services or procedures.

Adhere to established system guidelines, policies and procedures when scheduling, rescheduling and canceling patient appointment while assisting clinic staff and physicians in meeting the operational goal of providing extraordinary care. .
Required Qualifications:
* High school education or equivalent required.
* Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.

* Demonstrated ability to provide high level of customer service to physicians, patients and other internal/external customers.
* Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
Preferred Qualifications:
* Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.
* Clinical background in assigned area preferred.

* College coursework in business preferred.
* Medical Assistant or Nursing Assistant preferred.
* Knowledge of medical terminology preferred.
* Experience with Microsoft Word and Excel preferred.

* Experience with electronic health records, Epic preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.


To apply, please visit the following URL:

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